Privacy Policy

PRIVACY POLICY

Last Updated: September 1, 2026

1. Introduction

Record, Train, Compliance (“RTC,” “we,” “our,” or “us”) operates the website www.rtcdrills.ca and provides simulated workplace first aid drill, consultation, observation, documentation and related services.

RTC respects your privacy and is committed to protecting personal information in accordance with British Columbia’s Personal Information Protection Act (“PIPA”) and other applicable privacy laws.

This Privacy Policy explains what personal information RTC collects, why it is collected, how it is used and disclosed, how it is protected and retained, and how individuals may request access to or correction of their information.

2. Privacy Accountability

RTC has designated a Privacy Officer who is responsible for overseeing RTC’s privacy practices, responding to privacy questions and requests, and helping ensure compliance with applicable privacy requirements.

Privacy Officer: Manuela Boehm
Business: Record, Train, Compliance
Email: Ela@RTCdrills.ca
Phone: 672-226-0400

3. Personal Information We Collect

RTC may collect personal information that is reasonably necessary to respond to inquiries, arrange consultations, plan and provide services, document workplace drills and operate the website.

Information provided directly to RTC may include:

• Name, job title and contact information
• Employer or organization name
• Industry and workplace information
• Preferred method of contact
• Number and training levels of workplace first aid attendants
• Information concerning workplace procedures, equipment, hazards and drill requirements
• Names and workplace roles of drill participants, when reasonably necessary
• Drill observations and information required for reports or follow-up services
• Consultation and scheduling information
• Messages, questions and other information submitted through the website, email or telephone

Please do not submit confidential medical information, actual patient records or unnecessary sensitive personal information through RTC’s general website contact form.

Information collected automatically when someone visits the website may include:

• Internet Protocol address
• Browser and device information
• General location information derived from an Internet Protocol address
• Pages visited and time spent on the website
• Referring website addresses
• Cookie identifiers and similar technical information

4. How RTC Collects Personal Information

RTC may collect personal information:

• Directly from an individual
• Through website forms, email, telephone or other communications
• During consultations, drill planning, service delivery and follow-up
• From an employer or authorized organizational representative arranging services
• Automatically through the website and approved cookies or similar technologies
• As otherwise permitted or required by law

When an employer or organizational representative provides personal information about another person, the person providing it is responsible for having appropriate authority or consent to do so.

5. Purposes for Collection, Use and Disclosure

RTC may collect, use or disclose personal information for the following purposes:

• Responding to inquiries and consultation requests
• Communicating about requested services
• Scheduling, planning, designing and facilitating simulated workplace drills
• Understanding workplace environments, procedures and service requirements
• Documenting drill participation, observations and outcomes
• Preparing reports, recommendations and follow-up information
• Maintaining business, contractual, accounting and service records
• Operating, maintaining and improving the website and services
• Protecting the security and integrity of the website and business systems
• Responding to privacy, access or correction requests
• Meeting legal, regulatory, insurance and professional obligations
• Other purposes that are explained when information is collected
• Other purposes authorized or required by law

RTC will limit collection, use and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.

6. Consent

RTC will obtain consent for the collection, use or disclosure of personal information when consent is required by law.

Consent may be express or implied, depending on the sensitivity of the information and the circumstances. For example, submitting a contact form or requesting a consultation provides consent for RTC to use the submitted information to respond to the inquiry and provide the requested service.

Submitting an inquiry does not automatically enroll an individual in marketing communications. RTC will obtain any consent required by law before sending commercial electronic marketing messages.

Consent is not required where collection, use or disclosure is permitted or required without consent under applicable law.

7. Withdrawing Consent

An individual may withdraw consent by contacting the RTC Privacy Officer, subject to reasonable notice and any legal, contractual or legitimate business restrictions.

Withdrawing consent may affect RTC’s ability to respond to an inquiry or provide requested services. Withdrawal of consent does not affect collection, use or disclosure that occurred lawfully before the consent was withdrawn.

8. When Personal Information May Be Shared

RTC does not sell or rent personal information.

RTC may disclose personal information when reasonably necessary to:

• Service providers that support website hosting, forms, communications, scheduling, data storage, accounting or other business operations
• Professional advisors such as lawyers, accountants or insurers
• Government, regulatory, law-enforcement or other authorities when required or permitted by law
• A party involved in a proposed or completed business transaction, but only as permitted by applicable law and subject to appropriate confidentiality and use restrictions
• Another person or organization where the individual has consented to the disclosure
• Protect the rights, safety or property of RTC, its clients, participants or others, where permitted by law

Service providers may only receive the information reasonably necessary to perform their services and are expected to protect it appropriately.

9. Website Service Providers and Processing Outside Canada

The RTC website is hosted through Wix. Wix and other service providers used by RTC may process or store personal information in Canada, the United States or other jurisdictions.

Personal information processed outside Canada may be subject to the laws of the jurisdiction in which it is processed and may be accessible to courts, law-enforcement agencies or government authorities in that jurisdiction.

Questions about service providers or cross-border processing may be directed to the RTC Privacy Officer.

10. Cookies and Similar Technologies

The RTC website may use essential cookies required for website operation and may use functional, analytics or similar technologies provided through Wix or other approved services.

These technologies may be used to:

• Operate and secure the website
• Remember visitor preferences
• Understand website traffic and performance
• Identify technical problems
• Improve website content and user experience

Visitors may be able to manage non-essential cookies through the website’s cookie controls or their browser settings. Disabling certain cookies may affect website functionality.

RTC’s description of cookies and analytics will be updated if the website’s actual technologies or settings change.

11. Security Safeguards

RTC uses reasonable administrative, technical and physical safeguards appropriate to the nature of the personal information under its control.

These safeguards may include limiting access to people who require the information for legitimate purposes, using password-protected systems, maintaining appropriate website and account security, and securely disposing of records when they are no longer required.

No method of electronic transmission or storage is completely secure. RTC cannot guarantee absolute security but will take reasonable steps to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.

12. Accuracy

RTC will make reasonable efforts to ensure that personal information used to make a decision affecting an individual, or disclosed to another organization, is accurate and complete.

Individuals are encouraged to contact RTC if their information changes or appears to be inaccurate.

13. Retention and Disposal

RTC retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet legitimate business, contractual, accounting, insurance or legal requirements.

Where personal information is used to make a decision that directly affects an individual, RTC will retain that information for at least one year after it is used, as required by PIPA, unless another lawful retention period applies.

When personal information is no longer required, RTC will securely destroy it or remove identifying information, subject to applicable legal and business-retention requirements.

14. Access to Personal Information

An individual may make a written request to the RTC Privacy Officer for:

• Access to personal information about them that is under RTC’s control
• Information about how that personal information has been or is being used
• The names of individuals or organizations to which that information has been disclosed, where required by law

The request must provide enough detail for RTC to identify the individual and locate the requested information.

RTC will respond within the period required by applicable law. Access may be limited or refused in circumstances permitted or required by law, including where disclosure would reveal another person’s personal information or legally protected information.

15. Correction of Personal Information

An individual may make a written request to correct an error or omission in personal information about them that is under RTC’s control.

If RTC determines that a correction should be made, RTC will make the correction as soon as reasonably possible and take any additional steps required by law. If RTC does not make the requested correction, it will annotate the information with the requested correction when required.

16. Requests for Deletion

An individual may request deletion of their personal information. RTC will consider the request subject to legal, contractual, accounting, insurance and legitimate business-retention requirements.

RTC may be unable to delete information that must be retained for a lawful purpose. When retention is no longer required, the information will be securely destroyed or de-identified.

17. Privacy Questions and Complaints

Questions, concerns, complaints, access requests, correction requests and consent-withdrawal requests should be submitted in writing to:

Privacy Officer: Manuela Boehm
Record, Train, Compliance
Email: Ela@RTCdrills.ca
Phone: 672-226-0400

RTC will review and respond to privacy concerns in a reasonable manner and within any period required by law.

If a privacy concern is not resolved, an individual may contact the Office of the Information and Privacy Commissioner for British Columbia:

Website: www.oipc.bc.ca

18. Third-Party Websites

The RTC website may contain links to websites operated by other organizations. RTC is not responsible for the privacy practices, security or content of third-party websites. Visitors should review the privacy policies of those websites before providing personal information.

19. Children’s Privacy

RTC’s website and services are intended for organizations and adults arranging workplace first aid services. RTC does not knowingly collect personal information from children through the website.

If RTC learns that personal information from a child was submitted without appropriate authority or consent, RTC will take reasonable steps to delete it when retention is not legally required.

20. Changes to This Privacy Policy

RTC may update this Privacy Policy to reflect changes in legal requirements, business practices, services or website technologies.

The revised policy will be posted on www.rtcdrills.ca with an updated “Last Updated” date. Material changes will be communicated in an appropriate manner when required by law.

21. Governing Privacy Law

RTC’s privacy practices are governed primarily by British Columbia’s Personal Information Protection Act. Other provincial or federal privacy laws may apply in certain circumstances.